FAQ
Authenticity & Product Condition
Are your products authentic?
Yes. Every item we sell is 100% authentic and officially licensed: Funko Pop!, Banpresto, McFarlane Toys, Hot Wheels and more. We never sell bootlegs, knockoffs or replicas.
What condition is the box in?
All items are brand new and come in their original factory packaging. We inspect every box before it ships, and we do not ship items with visible damage. Please keep in mind that collectibles are mass-produced, so boxes may occasionally have minor factory imperfections such as small creases or light shelf wear. These are normal and are not considered damage.
Can I ask about a specific box before buying?
Absolutely. If box condition is important for your collection, message us through the chat or email us before ordering and we will check the item for you.
Deals & Discounts
Do you offer bundle discounts?
Yes! Mix and match eligible Funko Pops and save automatically at checkout: 10% off when you buy 3, 15% off when you buy 4, and 20% off when you buy 5. See the Mix and Match deal.
Do you have items on sale?
Yes, sale items are marked with their discounted price in the store. Please note that sale items cannot be refunded.
Shipping & Packaging
How do you pack my order?
Every order is packed securely with protective padding inside a shipping box to keep your collectibles safe in transit.
I just placed an order. When will it ship?
Orders are usually processed and shipped within 1-2 business days after payment. During conventions, holidays or promotions, processing may take a little longer. You will receive a shipping confirmation email with a tracking number as soon as your order ships.
How long does delivery take?
- Domestic Standard Shipping: 3-7 business days
- Domestic Express Shipping: 1-3 business days
- International Standard Shipping: 7-14 business days
- International Express Shipping: 3-5 business days
Delivery times are estimates and may be affected by carrier or customs delays. Shipping rates are calculated at checkout based on weight and destination.
Do you ship internationally?
Yes. We currently do not ship to PO boxes, APO/FPO addresses or international freight forwarding services.
Returns, Damage & Cancellations
What if my item arrives damaged?
Contact us within 48 hours of receiving your order with photos of the item and the shipping box, and we will make it right with a replacement for defective or damaged items.
What is your return policy?
Returns are accepted within 48 hours of receiving your order. Items must be unused, in the same condition you received them and in their original packaging. Read our full Refund Policy.
Can I cancel my order?
You can request a cancellation within 24 hours of purchase. Once an order has shipped, it can no longer be canceled.
Payment & Contact
What payment methods do you accept?
Visa, Mastercard, American Express, Discover, JCB and PayPal. All payments are processed through a secure, encrypted checkout.
How can I contact you?
Use the chat on our site or email us at upttm@upttm.com. We aim to respond within 48 hours.