FAQ

TYPE OF  PAYMENT ACCEPTED

Visa, Mastercard, American Express, Discover, and PayPal.

All credit card information are used using SSL security which is the best form of keeping your data safe. So you are in good hands.

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Please allow 3 - 5 business days of processing and production time for your order to ship out.  

HOW LONG DOES IT TAKE FOR AN ORDER TO ARRIVE ?

Once shipped, your order will arrive within 2 to 3 business weeks for United States, Canada, Australia and United Kingdom, other countries can take up to 4 business weeks or longer, depending on how fast customs clearance take place and due to having multiple warehouses overseas.You’ll receive an email confirmation once your order has shipped. Feel free to email us to check on your order status. We're happy to help.

CANCELLATIONS

You may request a cancellation within 24 hours of purchase. Otherwise you will receive partial refund as we have already started the shipping process. Please be sure to thoroughly read our descriptions and processing times.

Once an order has been shipped, it can not be canceled at that point. After receiving your package you can contact us on the first 48 hours to arrange a return/refund (Refund Policy apply)

HOW CAN I GET IN TOUCH WITH YOUR CUSTOMER SERVICE TEAM?

For customer service inquiries, please E-mail sales@upttm.com

I EMAILED YOUR CUSTOMER SERVICE TEAM. WHEN SHOULD I EXPECT A RESPONSE?

We aim to respond to all Emails within 48 hours. Please note that this timeframe may be extended during and immediately after launches.